Complaining about Financial Services

The FSA does not investigate individual consumer complaints. Under the complaints-handling process which firms must follow, you must first give the firm that sold you the product or provided the service a chance to put things right.

This Guide and Fact sheet from the FSA will answer many of your questions over split caps, Endowment claims and compensation, Precipice Bonds etc.

You should note that poor performance is NOT a valid reason for complaint and compensation on your endowment policy or other investment. Your complaint and claim for compensation must be based on the grounds that the evidence you have that financial advice you were given was unsuitable at the time the advice was given and that you are claiming compensation for the loss you have suffered.

The FSA has a new site at Money Made Clear there guide on how to cpomplain is available here.

The fact sheet is in PDF format and you will need the FREE PDF reader from Adobe to open it. You can obtain the Free reader by clicking on the image below.